Posted in November 2011

My personal and professional thanksgiving post

I have been very busy these past few weeks, unbelievably busiest than ever before. On top of the full official work schedule and many things to do are ‘other’ things that require the same level of attention to detail and actual manual labour, ie. the massively successful first-ever IMMAP Open Mic Night and the recently concluded fun, alcoholic and insightful Ad Congress 22 in CamSur. Both these events would have called for individual blog posts but, as they say, that moment has passed.

That said, I have so much to be thankful for this early on, way ahead of my scheduled year-end post.

Let me start by thanking destiny, fate and the One for allowing my destiny to take place in my career. It was a difficult decision I had to make. I loved and still love Globe, but I gave in to the call of change in direction. That decision to leave Globe and join an ad agency (Leo Burnett) wasn’t easy at all given the circumstances: I built a team of highly competent digital marketing experts from the ground up, people from which have become my real friends beyond work… people I care so much about. Turning my back at them to say that I am moving forward was difficult to do. But at the same time it gave me a good feeling about how much more they could grow then that they were already on their own poised to do great stuff without – though temporarily – a leader.

For this I thank my Globe team for allowing me to move on and learn things only change could give. It was hard to leave them behind, but I know it would help everyone to grow bigger, fiercer, better through new opportunities, windows of perspectives.

In the same manner, I thank my new team at Leo Burnett where I face new challenges, new perspectives to take and learn from, new horizons to seize. It was not immediately easy doing digital marketing that is fundamentally the same as what I did back in Globe but different now in terms on which side of the desk I was on. But time allowed me to grow into it together with my team whom I’ve quickly learnt to understand, nurture, and appreciate. They cannot be compared to how my team was before — different personalities, different stories, different talents, different potentials. After downing how many Maker’s Marks, Malibus and Big Ass beers… we’ve bonded beyond the scope of the typical JOs and briefs we receive. Through all the difficulties, this team was able to rise above and are well destined to be the ones to change the face of digital in Leo Burnett. Together with them, I learn a lot about this new craft I have yet to master; but through it all, I see winners on our side of the fence.

This year also marks so many milestones I only fancied about before… this I think I have to thank people who left their identities anonymous except for a few who got me engaged on what I secretly really wanted to work on.

Late last year, I became a first time director at IMMAP… I fancied being on its board, secretly so but the opportunity came with a nomination to be a director. Voting happened and I got in. I loved it because I felt that I could contribute more to this industry where my mouth is, to do things in big ways that could help shape other people’s view of the digital practice. For this, I thank the people who nominated and got me into the board this year. Through that trust (I dare not dabble with politics because I only love doing things for their own good sake not for politics’ sake), I was able to help shape which by far is the biggest and most positive digital Summit and the massively successful IMMAP Open Mic Night. It’s hard juggling office work and industry work together and even saying those two in the same sentence without gasping for more air, but because the people I work with outside work are fun, insightful, big time experts much could be learned from, it was possible. I don’t really give a damn about what people have to say, but I love what I do and I thank those who have become instrumental to actually making things happen and generate positive results. (I cannot be dragged by sheer politicking based on unfounded, pedestrian rumour-mongery.)

If there’s one thing I absolutely love about this year is my realisation that nothing could go wrong if you are truly passionate and persevering about doing that things you love. That’s what moves generations, shapes the face of the earth, and changes mindsets for the good.

Above all these, I thank my family who though I don’t get to be with everyday I know loves me and wishes me well. Our silence in the family, particularly on just one side of the equation, is deafening but that is no reason for me to go astray or to hate or to feel numb about. I know there is love in each of us, we just have to find it back and live it.

I thank my sister, Ellaine, for constantly making us feel your love through your thoughtfulness and sweetness. Your children are your most visible achievements and for that and all that you are, know how proud I am of you and what you have done to your life, love and family.

The two most important people in my life deserve the most premier of spots, the finale:

Thank you Mum for being there for me and Rhex (and Bobby!) every day never failing to show your love through everything you do. You are indeed my truest, my most superlative (double!) of best friends. Thank you for the warmth of your embrace and kiss before I go to work and when I get home tired from it all. Always, I promise to take care of you and I will keep that promise.

Thank you, Moitie, for yet another fantastic year with you! Never a dull day even when one of us is not feeling well, or when we’re both tired… this love has made us grow together in very fun and yet profound ways never making our relationship taxing or a chore. Thank you for all your understanding, patience, and affection that never fail to soften even my hardest of mood swings. You make it light because you’re one funny partner only others could wish for. Thank you for love, sweetness and understanding that makes everyday and every moment happy. Thank you, Moitie! 365.26 ad infinitum.

It has been a great year so far and I look forward to the next…. thanks to the brilliant, loving, soulful, passionate people in my life. Thank you, thank you.

The New Role of TV Advertising

Whilst the Philippines may be far from our American or EMEA counterparts, it might be a good idea to slowly position TV advertising in the context of a transmedia engagement where, and these points from an HBR blog entry I liked much (some have been paraphrased for brevity):

1. TV will be trailers into deeper brand experiences, ie. on digital. Impact will be measured not only when it airs but also on its residual effect on other engagement channels.

2. TV becomes part of an engagement strategy not necessarily the starting point of a marketing plan. In fact, maybe TVC don’t necessarily have to launch *on TV* first. TV can be used to fuel a bigger engagement strategy on digital.

3. Media planning will change since we can now know which shows and ads causes higher engagement on social. From simple GRPs/TARPs to GRPEs (or TARPEs) where E is a measure on engagement caused by TV.

4. TV and other traditional advertising executions will have to embrace digital participation happens in real time; When Beyonce showed her pregnancy during the MTV VMA’s, that was a real-time moment. It lit up the web with conversation and savvy brands jumped on the buzz to promote related products and services. This will soon become common for all marketers.

5. TV will reflect digital cultures — and to me, this is by far the easiest to do as in the sense of reflecting pop culture in TVCs.

I quote the HBR author, and I couldn’t agree more:

These are indeed exciting times and not just for the networks that try to brandish their digital credibility, but also for savvy marketers who suddenly are discovering that the world doesn’t start or end in a 30 second spot. The TV spot has become the trailer for something bigger, broader and more interactive. 

It’s going to be an exciting #IMMAP year in 2012!

We just had our elections for officer positions on IMMAP’s Board of Directors hours ago and I am very happy and grateful to have been given the privilege to serve the digital industry as the organisation’s VP.

Politics aside, I really feel that there’s so much opportunity to really connect the organisation to many parts of ecosystem that we have not yet tapped in order for digital to grow profoundly in the Philippines.

My programs (not projects) that I hope the Board will pursue will be my advocacy next year and it has not changed since my speech during the board election last month.

On top of that, together with the rest of the Board and IMMAP’s members, I hope I can help bring the cool and new into 2012. It’s going to be a fun, challenging, and exciting 2012 and I am already beginning to gleam at what possibilities we could and will achieve by December next year.

This year’s Board Officers are:

  • President: Manny Fernando of MyMegamobile
  • Secretary: Roshan Nandwani of BBDO Proximity (welcome to the Board!)
  • Treasurer: Coni Cruz of eLearning edge (welcome to the Board!)

Cheers to an exciting new year. Thank you for the trust, fellow Board members!

Come to IMMAP’s Open Mic Night powered by Pecha-Kucha.org

Just how many words can one pack into 20 seconds? Find out the fun way! On Wednesday, November 10, the Internet and Mobile Marketing Association of the Philippines (IMMAP) will stage the IMMAP Open Mic Night at Craft, the Fort Strip at 7PM.

As IMMAP’s version of the Japanese concoction that is Pecha Kucha Night, this pioneer event promises surprises at every chance.

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Pecha Kucha — no, it is not gibberish—loosely means chitchat. This interesting, if not intriguing activity started in 2003 and is now a global activity held in over a hundred countries. In the Philippines, Pecha Kucha Night is a thriving annual event organized by agency creatives.

The process is truly simple: Twenty speakers with twenty slides, twenty seconds per slide. Despite the potential for an utter-sputter mouthful, fret not. As speakers engage the audience with their tales, always expect the unexpected. Count on spontaneity, candor and humor to accompany each fast-breaking slide story. From another angle, the event is merely an exercise at brevity.

Warming up to the event, IMMAP opened the speakers’ line-up to a vote. The results proved eclectic, to say the least. With sixteen voters choice speakers, only four are still up for grabs. The top choices include a sampling of the country’s current trending.

On IMMAP Open Mic Night, check out Yahoo! Philippines ‘Pitong Pinoy’, actress, writer, activist, linguist and environmentalist, Anna Oposa; recent NYSE-lister, Groupon Philippines CEO and yoyo master Pat Cuartero, blogger, SMART Communications consultant, AIM lecturer, UNO magazine tech writer and editor Jayvee Fernandez, Globe Telecom social media manager, blogger and genius Coy Caballes, musician, producer, educator, writer, television personality, workshop facilitator, and activist Jim Paredes, as well as blogger, philanthropist, new media advocate and online community organizer Jay Jaboneta, TV5 head of digital Carlo Ople, founder, as well as CEO and chief creative director of ad agency ideasXmachina Third Tres Domingo.

IMMAP Open Mic Night Pecha Kucha Manila Style

Add to that list managing director, Chimes Digital Marketing Solutions and business director of Wunderman Chay Mondejar-Saputil, Google Inc. Philippines Country consultant Aileen Apolo-de Jesus, founder and CEO of digital storytelling company Ripple 100 Andre Yap, photographer, creative director of The Lighthouse Fashion Studio and AIDS/HIV awareness activist Niccolo Cosme, managing director ABS-CBN Publishing Inc. Ernie Lopez, managing director and CTO of ArcusIT Jojo Colina, Celeste Prize Europe award-winning contemporary artist Nasser Lubay, and Nestle’s top digital executive Ricky Baizas.

Common to Pecha Kucha Night, speakers at the IMMAP Open Mic Night will also use image slides. Keywords of choice for the event are Awesome, Viral, Success, Bits-and-Pieces, Rocks and Bulbs. What the speakers will devise, unearth and invent from that is anybody’s guess.

Hosting IMMAP Open Mic Night is bloggerradio jock and host of TekTok TV – Vince Golangco. Other performances are in the program, so everyone’s in for more treats.

IMMAP likes diversity so being a digital marketeer is not a requirement for entry, so for IMMAP Open Mic Night, it’s free admission for both members and non-members alike.

IMMAP Open Mic Night is an earnest attempt, and with far-reaching kindness and support from major brands, industry affiliates, true friends and volunteers, it’s the green light for this groundswell event.

IMMAP’s Open Mic Night powered by Pecha-Kucha.org

November 10

7:00pm

Craft Fort Strip in Bonifacio Global City.

For more information, check out: immap.com.ph/openmic.

Chicken-and-egg digital conundrums

Stumbled upon this on my Instagr.am newsfeed. I was shocked. Is he really, seriously looking for recruitment leads via Instagr.am? Which makes me ask — did digital do this to him? Or did his behaviour and how he interacts with his world (both online and offline) caused digital to evolve?

Cut to: We were proposing Foursquare to a client. Client rejects how Foursquare was used in the proposal. I requested for the idea to be reconsidered (it’s one of those very few concepts I really like myself, which I would say could be potentially a great case on location marketing and shopper) on the basis of using Foursquare (and other emerging channels) as a competitive advantage ahead of others — competitors and even people themselves.

But Foursquare is relatively small here in the Philippines perhaps due to low ownership of smartphones. Maybe. So when is the perfect time to get into an emerging channel? Is it when a channel still hasn’t hit critical mass but shows great promise? Or is it when people have already settled in as though when newly built condominiums have already been fully sold and filled?

In both these cases, one can argue in favor of either side at any given time because clearly both arguments have merits.

The Instagr.am example above shows quite clearly how people have evolved in terms of how they opportunistically use the social internet to achieve certain tasks and goals. If Instagr.am would give me great recruitment leads, why not? It wouldn’t be as far fetched if we were to think that there would be people curious enough to apply via the photo by leaving their contacts as comments or hearts to the photo. So which changed first – digital or behaviour?

My Foursquare example above shows quite a difficult conundrum to deal with because there is no correct answer to it. Do you start owning a channel while it is still new or when it already has become popular? There are pros and cons for getting into emerging channels.

You get into a channel while it is still fairly new:

  • you get a smaller, niche community
  • no guaranteed success which might be regarded as being an experimental spend
  • But you get to master the channel while you still have the freedom to
  • You also get to scale the service up once numbers hit high notes
  • You also get ahead of competitors; if they copy, people would know

You get into a channel when it already has gained mass adoption:

  • you get numbers by the millions; so better chances of moving the needle
  • quite guaranteed success because of sheer volume
  • But your share of voice just drops dramatically; therefore harder to grab attention vs other players
  • Also quite hard to grab attention away from people’s own friends and networks (of course, their friends and gossip come first before brands!)
  • Doing it commercially when spaces have “arrived” will also require deeper pockets and signature wallets!

This you see is a classic digital conundrum. And our life in digital marketing is peppered with lots of this. Quite appropriately, I think brands have the higher ground on these things. Brands have the power to lead people to channels that are still just emerging and not just follow and do what people do (they watch TV, we do TVCs; they surf the net, we do search). I think because brands are compelling stories in themselves (especially when you stimulate the motivation further with tangible rewards), people would be willing to explore new lands they have not been to before. Brands have the power to influence people which technology to try especially if the technology is worth it and even more worth if I, as a user, get something from it.

The role of digital marketing practitioners is clearer: we have to be very specific on driving why we use digital and for what. I think a lot of digital marketing conundrums fade with very sharp role of digital (or like what HBR calls ‘purpose’) accompanied by very measurable and inspiring targets (not just ‘numbers’ per se). Having both the role of digital and results and at what cost in mind should justify the use of an emerging channel. When all your cards have been laid on the table and you see that the results do not justify the use of a new channel either you got your role of digital or targets wrong or you really just have to let it go. Innovation, after all, only makes sense if it is relevant not only to people but also to business.

The purpose of digital

In the real estate world, there is a saying: “The three considerations that most impact value are location, location, and location.” In the world of social media, they are purpose, purpose, and purpose.

Nothing impacts the success of a social media effort more than the choice of its purpose. Because purpose becomes the cause around which people will rally and be inspired to act, it is also the source of social media’s business value.

What is a good purpose for social media? Would you recognize one if you saw it? And if you could identify a good purpose, would you be able to mobilize a community around it and derive business value from it?

If you’re like most executives (and you’re being honest), probably not.

No wonder most organizations struggle with gaining tangible and significant business value from social media. This single most important criterion for success is also the biggest leadership skill deficiency.

That deficiency often leads to a worst practice we call “provide and pray.” Leaders and managers provide access to a social technology, and then pray that a community forms and that community interactions somehow lead to business value. In most cases, adoption never really materializes; communities may form, but their activity is not considered valuable to the organization.

The lesson? People rarely rally around a technology. Success in social media needs a compelling purpose. Such a purpose addresses a widely recognized need or opportunity and is specific and meaningful enough to motivate people to participate. Every notable social media success has a clearly defined purpose:

Facebook’s core purpose is for people to easily track what their friends are doing.
Wikipedia’s purpose is for the masses to collectively build an online encyclopedia.
LinkedIn’s purpose is for people to leverage their professional networks for employment and hiring.
Yes, some social Web environments have strayed from their original purpose. But they made a name for themselves because they started with a clearly defined and tightly scoped purpose, gained critical mass, and mobilized their respective communities.

Choosing the right purpose is difficult (much harder than providing the technology). It requires a new management approach we call “purpose roadmapping” — planning how to use purpose to engage and sustain productive communities. A purpose road map shows how community collaboration and related business value can evolve over time, and provides critical guidance on the required investments and risks. It also informs all lower-level implementation decisions such as technology selection, content seeding, policy, moderating, and tipping-point marketing.

Purpose is a business decision. And business leaders must get involved in strategically choosing and pursuing the right ones. This is why success with social media is primarily a leadership and management challenge, not a technology issue.

Since I started my career in digital back during when there were not many mavens, I’ve always been passionate about identifying the specific ‘role of digital’ in the marketing mix, in an organisation, in a process, in an operation… This article from HBR echoes the same through what they call ‘purpose.’

I knew I was right. Thankfully.

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